Case Studies
Customer identity, applied AI and platform work, each with the decision behind it and the number that showed it worked.
Customer Identity & Entitlements Platform
The customer identity platform behind 200+ product lines: 4 million users, 42,000 licenses, and $4B+ in revenue supported.
Agentic Entitlements Workflow
An AI agent that assembles a complete customer entitlement setup from an incoming order, then hands the commit decision to a human. In pilot.
Agent Identity: Five Questions Before an Agent Acts
AI agents hold credentials but are not people. The five identity questions I answer before an agent touches customer data, and the audit record I would build first.
Platform AI Assistant
A RAG assistant that lets 150+ internal teams answer their own integration questions. The build took weeks; adoption took months.
Time to First Outcome: Months to Weeks
Most enterprise onboarding time is spent waiting. The playbook behind client setup going from two months to two weeks, and customer onboarding 80% faster at enterprise scale.
Municipal Parking Platform
Turning a city's parking backbone into a multi-tenant platform other cities could adopt in weeks instead of months.
Flexible Parking Pass
A new parking pass model taken from idea to on sale in under 30 days when COVID broke the five-day commute. Still selling today.
Municipal Parking App
Modernizing the parking experience for a large Canadian city: from a 2.4-star liability to a 4.7-star daily utility.
Connected Safety Platform
Real-time connected safety for 120K+ lone and remote workers in hazardous environments.
ElectionBuddy
Rebuilding the platform 16,000+ organizations use to run secure elections, delivered a third ahead of schedule.
ElectionChamp
Secure online voting where voter privacy is enforced by the system's design, with AI-assisted ballot creation.
MindBacklog
A product intelligence platform that reads customer feedback from wherever it lands, works out what matters, and drafts what to build next. Built independently to deepen my AI and ML expertise.
Ampliyo
An AI reputation engine that ran local business marketing on autopilot. Concept to working MVP in about two months.
iStudyApp
A unified academic platform built 0→1 as co-founder, scaled to 120,000+ users, and exited.
Arbor One
A cash-monitoring console for private lenders, built on one idea: the cash a borrower reports and the cash you can actually reach are two different numbers.