Aadarsh Bohara
I lead product for a customer identity platform used by 4 million people across 200+ product lines, and I build AI agents that take real work off people's desks.
4M Users 200+ Product Lines $4B+ Revenue Supported
Two Problems I Work On
Time to First Outcome: Months to Weeks
Most enterprise onboarding time is spent waiting. Removing the waits took client setup from two months to two weeks in local government, and cut customer onboarding time 80% in my current role.
Identity for AI Agents
Agents hold credentials but are not people. These are the five identity questions I answer before an agent touches customer data, drawn from an enterprise agent pilot.
Identity, Platforms and AI in Production
Customer Identity & Entitlements Platform
The customer identity platform behind 200+ product lines: 4 million users, 42,000 licenses, and $4B+ in revenue supported.
Agentic Entitlements Workflow
An AI agent that assembles a complete customer entitlement setup from an incoming order, then hands the commit decision to a human. In pilot.
Platform AI Assistant
A RAG assistant that lets 150+ internal teams answer their own integration questions. The build took weeks; adoption took months.
Agents do the reasoning and the legwork. Humans keep the commit on anything irreversible.
I lead product teams, and I stay close to the build.
I lead a 22-person product team across three global teams, and I aligned 30+ business lines on shared platform standards without any of them reporting to me. The line above is how the entitlements agent I'm piloting works: it drafts the whole setup, and a specialist approves the commit. On my own time I build AI products and MCP servers, which keeps my calls on models, retrieval and agent design honest.
Latest Writing on Product and AI
Notes on customer identity, AI agents and enterprise product, written from the work.
When a Product Leader Goes Back to Building: Reviving 5-Year-Old SaaS With AI
Parental leave has a funny way of slowing life down in the best possible way. Between diaper changes, late-night feeds, and short naps, I found myself with something I hadn’t...
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How to Build AI Products That Actually Solve Problems (Not Just Use Technology)
The Technology Trap That’s Costing Enterprises Millions Every month, I see the same pattern repeat itself: leadership teams greenlight AI initiatives based on technological capability rather than business necessity. The...
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Integrating Generative AI into Your SaaS Product: A Guide with Real Examples
The buzz around Generative AI in SaaS is deafening, and for good reason—it’s opening doors we only dreamed of a few years ago. Yet, amidst the excitement, there’s a crucial...
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